privacy
Privacy Policy - Four Seasons Energy UK Limited
Introduction
This privacy policy explains how Four Seasons Energy UK Limited will use any personal information we collect about you when you use this website.
Topics:
· What information do we collect about you?
· How will we use the information about you?
· Marketing
· Access to your information and correction
· Cookies
· Other websites
· Changes to our privacy policy
· How to contact us
What information do we collect
about you?
We collect information about you when you register with us or place an order for products or services. We also collect information when you voluntarily complete customer surveys or provide feedback. Website usage information is collected using cookies.
How will we use the information about you?
We collect information about you to process your order, manage your account and, if you agree, to email you about other products and services we think may be of interest to you.
We use your information collected from the website to personalise your repeat visits to our website.
Four Seasons Energy UK Limited will not share your information for marketing purposes with other companies.
In processing your order, we may send your details to your Registered Social Landlord (if applicable) and the installer of the required service.
In processing your order, we may send your details to, and also use information from credit reference agencies and fraud prevention agencies.
Marketing
We would like to send you information about products and services of ours and other companies in our group, which may be of interest to you. If you have consented to receive marketing, you may opt out at a later date. You have a right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes, please email us at info@fourseasons-energy.co.uk
Access to your information and correction
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at Four Seasons Energy UK Limited, Lower Barn 5, Hemel Hempstead, HP3 9QL. We may make a small charge for this service.
We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.
Cookies
Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. For further information visit www.aboutcookies.org or www.allaboutcookies.org. We use a tool which is based on the Snowplow Analytics technology to collect information about your use of the Site. The tool collects information such as how often users access the Site, which pages they visit when they do so, etc. The tool does not collect any Personal Information and is only used by our Site hosting and operating service provider to improve the Site and services.
Cookies are used by the platform to ensure that during an end user's session, their traffic is routed to the same infrastructure to ensure that the responses they receive offer the best performance possible.
These cookies do not include any personal information, they are only used for the duration of the session and are used to improve performance for the end customer. As such, they are exempt from the need to obtain end user consent.
You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result. Cookies are not shared with any third parties.
Other websites
Our website may contain links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.
Changes to our privacy policy
We keep our privacy policy under regular review, and we will place any updates on this web page. This privacy policy was last updated on 19th November 2019.
Use of script libraries (Google Web Fonts)
In order to present our contents correctly and make them graphically appealing across all browsers, we use script libraries and font libraries such as Google Web Fonts (https://www.google.com/webfonts) on this website. Google Web Fonts are transferred to your browser's cache to avoid multiple loading. If your browser does not support Google Web Fonts or does not allow access, content will be displayed in a default font.
- Calling script libraries or font libraries automatically triggers a connection to the library operator. In theory, it is possible – but currently also unclear whether and, if so, for what purposes – that operators of corresponding libraries collect data.
- The privacy policy of the library operator Google can be found here: https://www.google.com/policies/privacy.
How to contact us
Please contact us if you have any questions about our privacy policy or information, we hold about you:
· by email to info@fourseasons-energy.co.uk
· or write to us at: Four Seasons Energy UK Limited, Lower Barn 5, Hemel Hempstead, HP3 9QL
How do we safeguard your information?
We take great care in implementing and maintaining the security of the Site and your information. We employ industry standard procedures and policies to ensure the safety of the information we collect and retain, and prevent unauthorised use of any such information, and we require any third party to comply with similar security requirements, in accordance with this Privacy Policy.
Although we take reasonable steps to safeguard information, we cannot be responsible for the acts of those who gain unauthorised access or abuse our Site, and we make no warranty, express, implied or otherwise, that we will prevent such access.
Transfer of data outside the EEA
Please note that some data recipients may be located outside the EEA. In such cases we will transfer your data only to such countries as approved by the European Commission as providing adequate level of data protection, or enter into legal agreements ensuring an adequate level of data protection.
Advertisements
We may use a third-party advertising technology to serve advertisements when you access the Site. This technology uses your information with regards to your use of the Services to serve advertisements to you (e.g., by placing third-party cookies on your web browser).
You may opt out of many third-party ad networks, including those operated by members of the Network Advertising Initiative ("NAI") and the Digital Advertising Alliance ("DAA"). For more information about this practice by NAI and DAA members, and your choices regarding having this information used by these companies, including how to opt-out of third-party ad networks operated by NAI and DAA members, please visit their respective websites: http://optout.networkadvertising.org/#!/ and http://optout.aboutads.info/#!/.
Corporate transaction
We may share information in the event of a corporate transaction (e.g. sale of a substantial part of our business, merger, consolidation or asset sale). In the event of the above, the transferee or acquiring company will assume the rights and obligations as described in this Privacy Policy.
Minors
We understand the importance of protecting children’s privacy, especially in an online environment. The Site is not designed for or directed at children. Under no circumstances shall we allow the use of our services by minors without prior consent or authorisation by a parent or legal guardian. We do not knowingly collect Personal Information from minors. If a parent or guardian becomes aware that his or her child has provided us with Personal Information without their consent, he or she should contact us at info@fourseasons-energy.co.uk.